Your Privacy Choices
The choices you have about your information, what each one does, and how to make it. Which rights apply depends on where you live and on the records the law makes us keep; we'll tell you if a request doesn't apply to you.
Withdraw permission to tell your referral partner how we helped
If someone, such as your doctor's office, gave you our number, we tell them how we helped you, such as whether you kept an appointment and the plan you enrolled in, only if you agree on your call with us. Without your permission, they get only de-identified information that can't reasonably be linked to you, such as how many people called or enrolled. Our Insurance Privacy Notice describes this sharing.
You can withdraw your permission anytime, and we'll stop within 10 business days. It doesn't stop the sharing we need to place or service your coverage, such as with the insurance company you apply to or a health plan that asked us to help you, or sharing the law requires.
Withdraw permission to share with another agency or marketing organization
For Medicare requests, we share your information with another insurance agency or marketing organization only after you give prior express written consent naming that organization, one choice per organization, which you give on our forms or with an agent. For other coverage, we share only if you checked the box agreeing to share your request with our partner companies. You can withdraw either anytime. We'll stop sharing within 10 business days and tell the organizations you agreed to; what they already received is held under their own privacy notices.
This is separate from the agencies and field marketing organizations we work under to process your enrollment, which we share with as part of placing your coverage.
Calls, texts and emails
To stop marketing emails, use the unsubscribe link in any email. To stop texts and automated calls, reply STOP to any text. To stop calls, you can also tell us on the call, email donotcall@providesure.com, or use the form below. We act within 10 business days. You may still hear from us about a request you made, an application in progress or coverage you have through us.
Your California rights and cookie choices
Opt out of sale and sharing
We share with ad platforms in one limited way, unless you opt out: if advertising cookies are on, we may tell an ad platform that a visit from one of its ads led to a request, using only the ad's click ID. California law calls this sharing. To opt out, turn Advertising off in your cookie choices. If your browser sends a Global Privacy Control signal, we treat it as a request to opt out of sharing and targeted advertising for that browser.
Limit the use of sensitive personal information
We use sensitive personal information, such as your Medicare status or health details you choose to share, to provide the services you ask for, which California law allows without a separate limit. We share it with a referral partner only when you ask us to, and you can withdraw that permission above.
See, correct or delete your information
Wherever you live in the U.S., you can ask to see the personal information we hold about you and get a copy, correct what's wrong, or delete it. When you ask us to delete, we also ask the companies we've shared it with to delete it.
Confirming it's you. Before we show, change or delete anything, we match your name, phone number or email, and ZIP code with our records, and we may contact you to follow up. Someone you authorize can ask for you; we may ask for proof of that and may confirm with you directly.
What we have to keep. Some records can't be deleted while a legal retention period runs. Consent records are kept 5 years. We keep recordings of Medicare sales and enrollment calls for 10 years, which meets Medicare's minimum periods for both. Records of coverage you buy through us are kept 10 years after it ends, or longer where the law requires. Section 10 of our Privacy Policy lists each period. When we must keep something, we keep only that and delete the rest, and we tell you what we kept and why.
Make a privacy request
How we handle requests
You'll get a reference number when you send a request. We respond within 45 days; if we need more time, up to another 45 days, we'll tell you why. If we turn down a request, you can appeal by replying to our decision or choosing "Appeal a decision" above, and we'll answer within 45 days. If you disagree with the result, you can contact your state attorney general or insurance department. We won't treat you differently for using these rights.
You can also reach the privacy team by email at privacy@providesure.com, by phone at 1-800-830-7574 (TTY 711), or by mail at ProvideSure Insurance Services, Attn: Privacy, 7602 Woodland Drive, Suite 130, Indianapolis, IN 46278.
The details are in our Privacy Policy, our Insurance Privacy Notice for insurance customers, and our Notice at Collection.