For health systems and provider groups
Free Medicare plan help for your patients, from an independent licensed agency
Give your Medicare-eligible patients a dedicated number to call for help comparing plans. It costs you and your patients nothing, and their care with you never depends on whether they call.
Are you a patient looking for plan help? See Medicare options or call 1-800-830-7574TTY 711
What the partnership looks like
You let patients know we’re here. They decide whether to call.
A dedicated number
Your patients get their own ProvideSure number and call queue, answered by agents, representatives and Benefit Coordinators.
Materials you approve
Flyers, emails, web pages and phone greetings that mention both of us go out only after you approve them in writing.
Medicare 101 sessions
If you’d like, we join educational events or a resource table and answer patients’ questions in person.
Help after enrollment
Patients who enroll get calls from a Benefit Coordinator to help them start using their plan.
How it works
From a short agreement to your patients’ first calls
Step 1: Sign a short MOU
A memorandum of understanding plus a mutual NDA, reviewed by your counsel. No money changes hands.
Step 2: Approve the materials
We draft the patient-facing pieces and handle any filing they need. You approve or change them.
Step 3: Patients call if they choose
They reach an agent or representative on your dedicated number, compare plans and decide for themselves.
Step 4: Review together
A named ProvideSure contact for questions and complaints. Either side can end the MOU with 30 days’ notice.
Guardrails
Set up to keep you and your patients protected
The arrangement is written to fit federal anti-kickback rules, CMS marketing rules and HIPAA. Your counsel reviews it before anyone signs.
No compensation, either way
We don’t pay for referrals, patient lists, event access or enrollments, and you don’t pay us.
Patient choice
Calling us is voluntary and never affects a patient’s care. You don’t recommend plans or carriers.
No patient data from you
Patients contact us themselves. We don’t ask for patient lists, and we tell you how we helped a patient, such as an appointment or the plan they chose, only if the patient agrees on a recorded call. Otherwise you get only de-identified counts.
Non-exclusive
You can work with other agencies, and we work with other health systems and provider groups.
Our tools
How our agents match plans, and how we educate
Plan matching
PolicyPair®
Our agents and representatives use PolicyPair®, our plan-matching process, to compare plans against each person’s doctors, medications and benefit needs before they talk through options. It supports the agent’s conversation; it doesn’t replace it.
Medicare education
VirtualMedicare.com
VirtualMedicare.com is our Medicare education site, with on-demand videos and live seminars people can use before or after they talk with an agent.
Opens VirtualMedicare.com
Questions from provider groups
No. Our help is free to patients, and no money or anything of value changes hands between your organization and ProvideSure.
No. Patients contact us themselves. If a future program ever needed patient information, it would need patient authorizations and a separate agreement reviewed by counsel.
No. We compare the plans we’re appointed to sell and tell callers when we don’t offer every plan in their area. You don’t ask us to steer patients, and we don’t.
You do. Nothing with both names goes out until both sides approve it in writing, and either side can withdraw approval at any time.
Either side can end it at any time with 30 days’ written notice. We then retire your dedicated number and greeting.
Other ways to reach us
- Partnerships email
- partnerships@providesure.com
- Office
- Indianapolis, Indiana
- Consumers
- Call 1-800-830-7574TTY 711
See our security and compliance details in our Trust Center.