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Accessibility

We want everyone to be able to use our website and get help with their coverage.

Effective November 1, 2026 · Last updated November 1, 2026

Our goal

Our goal is for this website to meet the Web Content Accessibility Guidelines (WCAG) 2.2, level AA. That includes text you can resize, full keyboard use, visible focus, labels on every form field, and large tap targets.

Where we stand. The site's conformance with WCAG 2.2 AA is under evaluation. We haven't yet completed a documented review, so we don't claim that the site conforms. When we finish a manual review with a keyboard and screen readers, we'll update this statement with what we tested, what we found and the date of the review.

Tell us about a barrier

If something on the site is hard to use, tell us and we’ll help you another way, including by phone. We reply to every report as soon as we can.

Phone
1-800-830-7574 (TTY 711), Mon–Fri 9 a.m.–6 p.m. ET; Mon–Fri 9 a.m.–8 p.m. and Sat 9 a.m.–5 p.m. ET (Oct 15–Dec 7)

Tell us the page, what you were trying to do and the browser or assistive technology you use, so we can find and fix it.

How we review accessibility

  • Every change to the site is checked automatically before it goes live: every page is run through automated tests for the WCAG 2.2 A and AA issues a machine can detect, at four screen widths, from small phones to desktop, and at 200% text size, with no sideways scrolling allowed.
  • A sample of key pages must also score 100 on a separate automated accessibility audit.
  • Automated checks find only some kinds of barriers, and passing them doesn't mean a page conforms to WCAG. We plan a manual review with a keyboard and screen readers on phones and computers, and we fix barriers people report to us.

Known limitations

  • Until the manual review is done, there may be barriers we haven't found. If you find one, please tell us.
  • Some content is run by other companies and may not meet our standard; see below.

Third-party content

Some things we link to or embed are run by other companies, and we don't control how accessible they are:

  • insurance companies’ websites and Medicare.gov;
  • our Trust Center page, and the scheduling and messaging services that send your confirmations and reminders.

If any of these is hard to use, call us and we’ll do it with you by phone.